Privacy Policy
The short version
Your swing videos are private by default. Other InSync Motion members cannot watch them unless you turn that on in Profile. A coach whose invitation you accepted can watch the videos of the athletes on their roster, which is how coach review works. Your detailed report is private in the same way: your written breakdown, weaknesses, drill plan and movement measurements are visible only to you and to a coach you have accepted.
Some things you can choose to publish outside the app entirely, by making a link. Those are always your decision and you can switch them off.
We do not sell your data, we do not run ads, and we do not use your videos to train anyone else's AI.
What we collect
Account information you give us: your name, username, email address if you provide one, whether you are a player or a coach, your batting or throwing side, and your age group if you enter one.
For an athlete under 13: the email address of the parent or guardian named at signup, when we emailed them, and whether and when they approved. When a parent or guardian manages an account, a record that they confirmed they are the parent or guardian, and the date they did.
Training videos you upload or record for analysis.
Analysis results we generate from your videos: scores, grades, category scores, movement and body-position measurements, and AI coaching notes.
Coaching added by a coach you have accepted: written notes, and drawings saved onto a frame of your video.
If you build a recruiting package: the academic details you type into it, which can include your GPA, SAT and ACT scores, and your guardian's email address if you ask them to approve it.
If you buy analysis credits: a record of the purchase. Apple handles the payment and we never see your card details.
A random code the app stores on your phone so we can tell one installation from another. It stays on the phone if you delete and reinstall the app; only a phone reset removes it. We link it to the accounts that sign in on that phone and use it only to spot, and if needed stop, the free monthly analyses being claimed again by deleting an account and creating a new one on the same phone. It is never shared with anyone and is not used for advertising. We do not link it to an account that belongs to a child under 13.
Server records needed to run and secure the service, such as the time of a request and errors, and technical reports of errors in the app, such as what failed, the app version and the type of device. When an analysis does not finish, we keep a short code for why, for example that no swing was found in the video, so we can fix what is going wrong. We delete these codes after 180 days. The app contains no analytics, advertising or tracking software of any kind.
How we use it
To analyze your video and build your report: our engine measures your movement and an AI generates your scores and coaching notes. Selected frames from your video are sent to an external AI provider under contract with us, currently Google, for this purpose only, and it does not use them to train its models.
If your video has sound, our engine listens to it once, during the analysis, for the crack of the bat, which is how it finds the moment of contact. That happens on our own servers: the sound is never sent to anyone else, and we do not transcribe or analyze speech. Afterwards we remove the sound from the copies of your swing video that we keep.
To run the features you use: your feed, your progress over time, leaderboards, drill recommendations, coach review while you are on a coach's roster, and any link you choose to create.
To improve InSync Motion, fix problems, and keep the service secure. When the app or our servers run into an error, a technical report of it (what failed, the app version and the type of device) is sent to an error-monitoring service under contract with us, currently Sentry, for this purpose only. A report can carry the internal number of the video or session that failed, so we can find it. Reports are designed to leave out your name, email address, account number, videos and anything you typed.
We do not sell your personal information and we do not use your data for advertising.
To email you a short recap of your activity: one on Monday morning for the week that just ended and one on the 1st for the month that just ended, and only for a week or month in which you analyzed a swing or logged a game. For an athlete under 13 the recap goes to the parent or guardian who approved the account, never to the child. Every recap has a link that turns them off.
What other people can see
When you post a session, signed-in InSync Motion members can see your name, your score, grade and category scores, and the session can appear on leaderboards. Whether they can also watch the video is a separate setting, and it starts switched off.
You can turn it on at any time: Profile, then 'Let other players watch my swing videos'. With it off, your videos can be watched only by you and by a coach you have accepted.
PARENTS, PLEASE READ THIS ONE. The video setting above starts switched OFF, including on an account created for a child, so there is nothing you need to switch off. Other members can see your athlete's name and score but cannot watch the video unless you turn that on. A coach whose invitation your athlete accepted can watch it, because reviewing an athlete's swing is what a coach is there to do, and removing that coach ends their access immediately. Nobody outside InSync Motion can see any of it unless you create a link, and no search engine can find it.
Always private to you: your written breakdown, your weaknesses, your drill plan and your movement measurements. A coach you have accepted can see these; other members never can.
A coach you remove loses access immediately, including to anything they had written or drawn on your sessions.
Anyone signing up can see whether a username is already taken before they have an account, because the app says so while they type it. That answer only says the name is in use. It does not say who holds it or anything about them.
Links you create, which leave the app
Sending one swing: you can create a link to a single session so someone without the app, such as a hitting coach or a relative, can open it in a browser. That page shows the video, your first name, your score and your five category scores. It shows nothing else: no username, no surname, no age, no academics and no other sessions.
A recruiting package: you can create a link that shows a college coach several sessions along with the season and academic details you chose to include. If you are under 13, or if your account is parent-managed, a guardian is emailed and must approve it before the link works.
Anyone holding one of these links can open it without an account, so treat a link like the video itself. Swing links stop working after 14 days, recruiting links after 90, and you can switch either off at any moment in the app. You can also see how many times a link has been opened.
Someone who opens a link can use it to create their own InSync Motion account. It gives them no access to anything of yours beyond what the link already showed them.
Kids and parents
An athlete under 13 uses InSync Motion only with a parent or guardian's approval. We ask every player one required question at signup, whether the player is under 13, and the age-group chips refine that answer. When the answer is under 13, signup asks for a parent or guardian's email address, and we email that person what we collect and ask them to approve. Until they do, no video can be uploaded or analyzed, and no games, stats or profile details can be added. If they say no, or do not answer before the link we sent them expires, we delete the account and everything held with it. We record which address approved and when. This is a check by email, not a check of who the person is. An existing account cannot be moved into an under-13 age group afterwards.
We collect from a child only what is described in 'What we collect' above, and we do not ask a child for anything beyond what the app needs to analyze a swing.
The parent or guardian who approved can see what we hold about the athlete, and delete the account and everything in it, from the link in our email, without an account of their own. Whoever signs in to the account can also review the athlete's videos and analysis, delete individual sessions, switch off any link, and delete the entire account from inside the app.
Under the US Children's Online Privacy Protection Act, a parent or guardian may ask us what we hold about their child, ask us to delete it, and refuse any further collection. Email us at the address below and we will do it. If you believe a child has used InSync Motion without a parent's consent, tell us and we will delete the account and its videos.
If you approved an athlete's account by email, the weekly and monthly recap described in 'How we use it' comes to you, not to the athlete, and any of those emails can turn them off.
Where your data lives
Videos and analysis are stored on secured infrastructure in the United States, with access limited to what is needed to run the service. Traffic between your device and our servers is encrypted, and video files are served through links that expire. Error reports are kept in the United States too, by the error-monitoring service named above, and are deleted automatically after a limited time.
If you are outside the United States, your information is processed there.
How long we keep it
We keep your account and your sessions while your account is active.
Deleting a session deletes the video, the still image taken from it, and any drawings a coach saved onto it. Deleting your account removes your profile, your videos and your analysis from the service, and switches off every link you had created.
For 35 days after you delete an account we keep that installation code and how many free analyses the account had used that month, so the free allowance cannot be claimed again just by creating a new account on the same phone. We keep nothing about the person: no name, no email address, and nothing of the kind at all for an account that belonged to a child under 13.
You can do both yourself in the app, or email us and we will do it for you.
Your choices
Choose whether other members can watch your videos, in Profile.
Create a link only when you want to, and switch it off whenever you want to.
Choose whether to include academic details in a recruiting package, or leave them out.
Delete a session, or your whole account, in the app, at any time.
Ask us what we hold about you, ask for a copy, or ask us to delete it, at the contact below.
Turn off the weekly and monthly recap emails, from the link in any of them.
Changes
InSync Motion is early in its life and this policy will change as the product does. If we make a material change we will tell you in the app before it takes effect.
Contact
InSync Motion is operated by Insync Motion LLC, and that company is responsible for the information described in this policy.
Email: Insyncmotion@gmail.com
Post: Insync Motion LLC, 4405 SW 74th Ave, Miami, FL 33155, United States
Use either for any question or request about your data, including a parent or guardian exercising the rights described above. We answer to the address you contact us from.
insyncmotion.ai